Warranty Policy

Blank

Warranty Disclaimer

All NEEWER products come with a 1-year warranty from the purchase date. If you place an order on the NEEWER official website and subscribe to our emails, you will receive an additional 1-year extended warranty for free. This warranty covers product defects, offering a replacement of the defective product or component.

Return Policy

  • Buyers are responsible for return shipping costs.
  • Neewer covers the cost of shipping the replacement item back to the buyer.
  • Refunds, if applicable, are for the item cost only, excluding handling or shipping fees.
  • Before dispatching a replacement or issuing a refund, Neewer must receive the returned item in the agreed condition, with photo or video evidence of the defect.

Claim Requirements

  • Provide your order number and a photo/video for a claim.
  • Claims for missing products must be made within 20 days of purchase.
  • Missing parts must be reported within 2 days of receipt.

Warranty Limitations

  • Used products from third parties (e.g., Amazon EU, Amazon.com Services).
  • Normal wear and tear, loss, theft, misuse, or accidents.
  • Water damage or misuse-related defects.
  • Unauthorized repairs, modifications, or disassembly.
  • Damage from incompatible voltage (use a step-up/step-down converter for international travel).

Specific Limitations

  • Subscribed consumers: 2-year warranty from the purchase date.
  • Consumables:
    • Light bulbs and flash bulbs: 6 months
    • Batteries: 1-year

These limitations may be updated at any time. For warranty claims, contact us at support@neewer.com.