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All Neewer® products carry a 1-year warranty (used products from a third party is not covered), valid from the purchase transaction date. The warranty covers product defects and provides replacement of the defective product.

The buyer is responsible for return shipping costs (from the buyer back to Neewer®’s address) and Neewer® pays for postage to ship the replacement item back to the buyer. In some cases, at Neewer’s discretion, the buyer may receive a refund if a replacement is not immediately available. Refunds issued are for the cost of the item only; no handling or shipping fees will be refunded. Neewer must receive the returned item before a replacement is shipped to the buyer or a refund is issued. In most cases, picture or video evidence illustrating the defect may be required in order to honor the warranty.

Please Note: Your product is already under warranty automatically from date of purchase. They only need to provide order number and photo / video in event of a claim.

The following situations are NOT covered by the 1-year warranty:

  • Used products from a third party, such as from Amazon EU S.a.r.L., Services LLC, etc.
  • Normal wear and tear.
  • Loss or theft.
  • Physical damage due to misuse or accident.
  • Water damage or any other damage or defect related to misuse
  • Only Neewer® products are covered, no other item is covered, including items used in tandem with a Neewer® product.
  • Buyer attempts unauthorized repairs, modifications, or disassembles the item.
  • Item is damaged by plugging it into an incompatible voltage. All plug-in items have voltages clearly displayed on the Amazon detail page.

To claim a warranty, please reach us at All claims for products missing / not received must be registered within 90 days of purchase date. After this time, we no longer have tracability with our logistical providers and cannot accept a claim. Contents of the package should be checked upon delivery and any missing parts claimed for within 2 days of receipt。

Extension requests to the warranty due to COVID are regretably not commercially viable.  We have continued provision of products for purchase and use throughout the pandemic and our team continues to work hard to sustain this.