Neewer Warranty Registration
All Neewer® products carry a 1-year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.
The buyer is responsible for return shipping costs (from the buyer back to Neewer®’s address) and Neewer® pays for postage to ship the replacement or repaired item back to the buyer. In some cases, at Neewer’s discretion, the buyer may receive a refund if a repair or replacement is not immediately available. Refunds issued are for the cost of the item only; no handling or shipping fees will be refunded. Neewer must receive the returned item before a replacement is shipped to the buyer or a refund is issued. In most cases picture or video evidence illustrating the defect may be required in order to honor the warranty.
Have any questions when shopping: email@example.com
Product inquiries: firstname.lastname@example.org
Social Media Promotion: email@example.com
English language support:
Between 9:00am -5:00pm from Monday to Friday EST:
Chinese language support: Between 9:00am-6: 00 pm from Monday to Friday Beijing time:
- Normal wear and tear.
- Loss or theft.
- Physical damage due to misuse or accident.
- Water damage or any other damage or defect related to misuse
- Buyer attempts unauthorized repairs, modifications, or disassembles the item.
- Used products from a third party, such as from Amazon EU S.a.r.L., Amazon.com Services LLC, etc.
- Only Neewer® products are covered, no other item is covered, including items used in tandem with a Neewer® product.
- Item is damaged by plugging it into an incompatible voltage. All plug-in items have voltages clearly displayed on the Amazon detail page.
- We also provide you with telephone customer service.
- Asking for English language support between 9.00am to 5.00pm from Monday to Friday: +1 732-623-9777
- Asking for Chinese language support between 9.00am to 6.00pm from Monday to Friday: +86 0755-22954335