Neewer Warranty Registration

Warranty

Warranty Details

All Neewer® products carry a 1-year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.
The buyer is responsible for return shipping costs (from the buyer back to Neewer®’s address) and Neewer® pays for postage to ship the replacement or repaired item back to the buyer. In some cases, at Neewer’s discretion, the buyer may receive a refund if a repair or replacement is not immediately available. Refunds issued are for the cost of the item only; no handling or shipping fees will be refunded. Neewer must receive the returned item before a replacement is shipped to the buyer or a refund is issued. In most cases picture or video evidence illustrating the defect may be required in order to honor the warranty.

Email

Have any questions when shopping: service@neewer.com
Product inquiries: support@neewer.com
Distributor/partnership: vip-support@neewer.com
Social Media Promotion: reviews@neewer.com

Phone number

English language support:
Between 9:00am -5:00pm from Monday to Friday EST:
+1 732-623-9777

Chinese language support: Between 9:00am-6: 00 pm from Monday to Friday Beijing time:
+86 0755-25984843

Please fill out the form below to create a warranty account on our site.

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