- Return Policy
- Shipping Info
- 30-Day Money-Back Guarantee for the items in the original package
- 3-Month Guarantee for Quality-Related Issues
- Please contact us to schedule an appointment to return your items and get the return address within the United States.
- It can take up to 7-25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Note:
- In many areas, Saturday and Sunday delivery may not be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.
- Expedited shipping is NOT available in any location.
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All orders cannot be delivered to PO BOX.
Logistics updates during the COVID-19:
- Neewer.com's activities are currently continuing. However, delivery times may be longer than usual. For specific shipping situations of each order, please contact our customer service: support@neewer.com
- Orders will be fulfilled within 48 hours.
Shipping Area:
- 1. United States, United Kingdom, Germany, France, Spain, Italy (FREE SHIPPING AREA)
- 2. Belgium, Luxembourg, Netherlands, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, and Sweden. (PAID SHIPPING AREA)
Shipping Speed:
- When shipping within the contiguous U.S., your order will arrive within 4 to 6 business days but could also be up to 10 business days based on your location.
- When shipping within the EU, your order will arrive within 7 to 15 business days based on your location.
Certification
Owned UL FCC CE Certification.
FREE SHIPPING
Provided Free Standard Shiping service.
WARRANTY
Promise 1 Year Quality Warranty.