Shipping&Delivery

Important Shipping Information: 

We reserve the right to cancel a pending order in the event of a stock discrepancy at a warehouse source. Should this arise, an automatic refund will be actioned through the original payment method. 
·  Saturday and Sunday deliveries may not operate in many areas. As a result, our quoted shipping times relate to business days only, not weekends or holidays. 
· We do not offer express or overnight shipping in any country.
· Orders cannot be delivered to PO BOX addresses or to islands or territories.

Shipping Areas:

.· United States, Canada, United Kingdom, Australia, Germany, France, Spain, Italy, Mexico.
 · Belgium, Luxembourg, Netherlands, Portugal, Ireland, Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, and Sweden.
· All islands are not included in the delivery area.

Order Fulfilment:

· Once an order has been placed, we aim to fulfill and dispatch within 48 hours at our warehouse facilities.

Shipping Options:

Shipping AreaStandard ShippingShipping ChargeShipping Time
United StatesOrders Under US$5010 USD 3-5 Business Days
Orders Over US$50Free 3-5 Business Days
United KingdomOrders Under £45£10 3-5 Business Days
Orders Over £45Free 3-5 Business Days
CanadaOrders Under CA$70 15 CAD 3-5 Business Days
Orders Over CA$70 Free 3-5 Business Days
AustraliaOrders Under AU$7516 AUD 3-5 Business Days
Orders Over AU$75Free 3-5 Business Days
EuropeOrders Under €5010 EUR 3-10 Business Days
Orders Over €50Free 3-10 Business Days
MexicoOrders Under MX$1000200 MXN 3-5 Business Days
Orders Over MX$1000Free 3-5 Business Days

Contact Us

Hotline:

  • USA Based (English language support): +1 732-623-9777
    Between 9:00 am -5:00 pm from Monday to Friday EST.
  • EU Based: +443330113494
    Between 9:00 am -5:00 pm from Monday to Friday UTC.
  • Chinese language support:
    +86 0755-25984843
    Between 9:00 am-6: 00 pm from Monday to Friday Beijing time.

Email service:

  • Have any questions when shopping: service@neewer.com
  • Product Inquiries: support@neewer.com
  • Distributor/Partnership:
    vip-support@neewer.com
  • Social Media Promotion: pr2@neewer.com