Return & Refund

30-Day Money-Back Guarantee for itemsin their original packaging.


· We accept products that are returned for a full refund for any reason within ONE month from the order date on the condition that the item is brand new and in the original packaging.

· All returned items must be in brand new condition, in their original unaltered box, and must include all packing material, warranty cards, manuals, and accessories. 

Cases NOT covered by the 30-Day Money-Back Guarantee


· For returns other than product quality issues, such as a buyer changing their mind, the buyer assumes responsibility for the return shipping fee.

· For orders whose delivery address is actually a freight forwarding service point for international freight, if the package is lost on the way from the courier service point to your physical address, we will not assume any responsibility and will not refund for the lost package.  

3-Month Guarantee for Quality-Related Issues


· Products can be returned for replacement or refund within 3 months for quality-related issues, for which we will reimburse shipping costs for returns and replacements.

· For orders that have expired the 3-month window, the buyer can only return the item for a replacement and is responsible for return shipping costs (from the buyer’s residential address to Neewer’s return’s warehouse address). We will only pay for postage to ship the replacement or repaired item back to the buyer. 

Please contact us to schedule an appointment to return your items and obtain the return address within the United States or other international destinations.


It can take up to 7-25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it typically takes 2 business days for the refund to be processed and 3-5 business days for the refunded amount to show up in your account.

Still Have A Question?
Customer Support:
USA Based (English language support): 
+1 732-623-9777
Between 9:00 am -5:00 pm from Monday to Friday EST.

EU Based: 
Between 9:00 am -5:00 pm from Monday to Friday UTC.

Chinese language support:
+86 0755-25984843
Between 9:00 am-6: 00 pm from Monday to Friday Beijing time.
Email service:
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