• Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

 

• Will my gift card expire?

No, currently we do not set an expiration time for our online gift card.

 

• Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

 

• Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

 

• Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

 

• Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

 

• Can I apply a discount to the purchase of a gift card?

It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card. 

 

• Can a customer pay for an order that includes a subscription with a gift card?

Yes, you can use gift cards to pay for your first payment. However, you can't use your gift card to pay for recurring subscriptions. 

 

• Can I apply a refund to a gift card?

Yes. If your customer used a gift card to pay for the purchase, then you can apply the refund to the gift card.
If you only refund part of an order that was purchased using a gift card and other methods of payment, then you can manually change the refund amount that is applied to each payment method.

 

• If I refund a gift card, is it automatically disabled?

No. If you refund the purchase of a gift card, then you must disable the gift card or it will still have a usable balance.

 

• How  can I check the balance?

Customers can't check their own gift card balance, but we can check the balance and send the information to the customers .

 

• Can I customize the gift card redemption code?

No, the 16-character redemption codes are randomized and printed by the gift card manufacturer.