Frequently asked questions about gift cards
- Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
- Will my gift card expire?
No, currently we do not set an expiration time for our online gift card.
- Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.
- Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
- Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
- Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
- Can I apply a discount to the purchase of a gift card?
It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card.
- Can a customer pay for an order that includes a subscription with a gift card?
Yes, you can use gift cards to pay for your first payment. However, you can't use your gift card to pay for recurring subscriptions.
- Can I apply a refund to a gift card?
Yes. If your customer used a gift card to pay for the purchase, then you can apply the refund to the gift card.
If you only refund part of an order that was purchased using a gift card and other methods of payment, then you can manually change the refund amount that is applied to each payment method.
If you only refund part of an order that was purchased using a gift card and other methods of payment, then you can manually change the refund amount that is applied to each payment method.
- If I refund a gift card, is it automatically disabled?
No. If you refund the purchase of a gift card, then you must disable the gift card or it will still have a usable balance.
- How can I check the balance?
Customers can't check their own gift card balance, but we can check the balance and send the information to the customers .
- Can I customize the gift card redemption code?