Registration Ordering Order Status Shipping Return Warranty
  • Do I need to register before placing an order?
    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
  • How do I register? 
    You can click here to register.
  • Why should I become a registered user? 
    -You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
    -You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
  • How do I reset my password?
    Please click here to reset your password.
  • How do I change my account information?
    As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
  • Can I change my email address in my account?
    Sorry, we are not available until now,We will offer this function in the future
  • I cannot find the answers to my questions, how do I reach customer service?
    Pls contact with our email customer service which is service@neewer.com.
  • What kinds of payment methods do you accept?
    We accept Credit Card, Paypal, Apple Pay, Google Pay Payment right now.
  • Is my privacy and personal information secure on your site?
    Shopping on our site is safe and secure. Please click hereto view the full details on how we protect your privacy and personal information.
  • I cannot find the answers to my questions, how do I reach customer service?
    Pls contact with our email customer service which is service@neewer.com.
  • How do I check on the status of my order?

    -You may view the status of your order by logging into your Neewer account and find your orders with the status display. Click on Track Order at the footer of the page. Make sure to have order # and email address available. Your order has been received or Your shipment has been processed, based on the valid email address provided to us.
    -If you did not receive any confirmation emails, please check your email spam filter. Select neewer.com as a trusted website domain in your spam filter.
    -To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
    -Please allow 24 to 48 hours for your order status to change.

  • Why was my order cancelled?

    -Neewer was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
    -If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
    -If you still need assistance, please contact us.

  • I cannot find the answers to my questions, how do I reach customer service?

    Pls contact with our email customer service which is service@neewer.com.

  • What kinds of shipping options do you offer?

    Shipping methods are selected by our warehouse in order to get you your item in a quick, reliable way. As Neewer has warehouses worldwide, shipping methods depend on the destination address. Orders shipping to an address within the USA are generally shipped via USPS, DHL, UPS, or FedEx. In UK or Europe we ship via Royal Mail, and in Hong Kong we ship via UPS, DHL, FedEx, or China Post.

  • Do you ship to worldwide now?

    Our Official Site is only available for the US customer now, other countries will update soon.

  • How long can I get it?

    -Now we provide FREE SHIPPING for all orders in the USA, the shipping time is around 4 to 5 business day. Express shipping will be updated soon.
    -Note: In many areas, Saturday and Sunday delivery may be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.

  • How do I track my package after it has been shipped?

    -As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click hereto track your package.
    -Or you can log into your account and get the tracking number and link directly.

  • I cannot find the answers to my questions, how do I reach customer service?

    Pls contact with our email customer service which is service@neewer.com.

  • 1. What is your return policy?

    -30-Day Money-Back Guarantee for the items in the original package.
    -We accept products to be returned for a full refund for any reason within a month from the order date if the item is brand new in the original package. All returned items must be in brand new condition, in their original unaltered box and must include all packing material, warranty cards, manuals, and accessories.

  • 2. How soon will I receive a refund for my return?

    -Products can be returned for replacement or refund within 3 months for quality-related issues. For orders expired 3-month window, the buyer can only return for a replacement if there are some quality issues with the product.
    -Please contact us to schedule an appointment to return your items and get the return address within the United States.
    -It can take up to 7-25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

  • 1. How to register a warranty for my item?

    You can please click hereto create a warranty account for your item. If you need to register another product and already have an account, you can please log in and submit a new product registration on https://support.neewer.com/log-in/

  • 2. How to get in touch with us about product quality issues?

    Feel free to contact us about any item issues on https://support.neewer.com/support/, or you can also please ask for our email service via support@neewer.com

  • 3. How to get problem solved faster?

    We also provide you with telephone customer service.
    Asking for English language support between 9.00am to 5.00pm from Monday to Friday: +1 732-623-9777
    Asking for Chinese language support between 9.00am to 6.00pm from Monday to Friday: +86 0755-22954335

  • 4. What is the difference between this website and the previous website?

    The previous one (now the domain has been changed to https://support.neewer.com/ ) was only used as a customer service website, aiming to solve various problems for our customers. This current new website is a Neewer official store designed to bring new shopping experiences to customers, allowing you to purchase products directly and get more offers. It also allows customers to get timely updates situations on our products.