FAQS
- You can click here to create a warranty account for your item. If you need to register another product and already have an account, you can log in and submit a new product registration on https://support.neewer.com/log-in/
- Feel free to contact us about any item issues on https://support.neewer.com/support/, or you can also ask for our email service via support@neewer.com
- We also provide you with telephone customer service.
- Asking for English language support between 9.00am to 5.00pm from Monday to Friday: +1 732-623-9777
- Asking for Chinese language support between 9.00am to 6.00pm from Monday to Friday: +86 0755-22954335
- The previous one (now the domain has been changed to https://support.neewer.com) was only used as a customer service website, aiming to solve various problems for our customers. This current new website is a Neewer official store designed to bring new shopping experiences to customers, allowing you to purchase products directly and get more offers. It also allows customers to get timely updated situations on our products.
- Right now, we accept payment through Credit Card, PayPal, Apple Pay, and Google Pay.
- Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
- Because the product specification (US Plug, UK Plug, EU Plug) you selected cannot be delivered to your shipping address.
- US Plug can only be delivered to US locations, UK Plug can only be delivered to UK locations, EU Plug can only be delivered to EU locations.
- You need to add the items to cart first and let the discount automatically applied in your cart, then you can go to the checkout page to see if the order has been discounted. If you still have no discounts applied, you can pls contact our CS via service@neewer.com.
- Please email our customer service at service@neewer.com.
- You may view the status of your order by logging into your Neewer account and find your orders with the status display. Click on Track Order at the footer of the page. Make sure to have order # and email address available. Your order has been received or Your shipment has been processed, based on the valid email address provided to us.
- If you did not receive any confirmation emails, please check your email spam filter. Select neewer.com as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
- Please allow 24 to 48 hours for your order status to change.
- Neewer was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically canceled.
- The product specification (US / UK / EU Plug) you selected does not match your shipping country.
- When our products are not in stock at your location address. We are sorry that we do not support cross-country shipments at this time.
- When the billing address provided by the first-time customer does not match the shipping address, we need you to verify your identity within three days.
- To reduce fraudulent orders, when your location is too far away from the shipping address, we will also cancel the order.
- If you still need assistance, please contact us.
- Please email our customer service at service@neewer.com.
- Shipping methods are selected by our warehouse in order to get you your item in a quick, reliable manner. As Neewer has warehouses worldwide, shipping methods depend on the destination address. Orders shipping to an address within the USA are generally shipped via USPS, DHL, UPS, or FedEx. In UK or Europe we ship via Royal Mail, and in Hong Kong we ship via UPS, DHL, FedEx, or China Post.
- No, we now ship to the following countries:
- FREE SHIPPING AREA: United States(Islands are not included), United Kingdom, Germany, France, Spain (Melilla, Ceuta, Cadiz and Islands are not included), Italy
- Belgium, Luxembourg, Netherlands, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, and Sweden. (PAID SHIPPING AREA)
- Currently we cannot send to CA, AU, MX, and all the islands.
- Currently we cannot send to CA, AU, MX, all the islands in US, Melilla, Ceuta, Cadiz and Islands in ES.
- All orders cannot be delivered to PO BOX.
- Now we provide FREE SHIPPING for all orders in the USA, the shipping time is around 4 to 6 business day but could be up to 10 business days.
- When shipping within the EU, your order will arrive within 7 to 15 business days based on your location.
- In many areas, Saturday and Sunday delivery may be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.
- As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.
- Or you can log into your account and get the tracking number and link directly.
- Please email our customer service at service@neewer.com.
- 30-Day Money-Back Guarantee for the items in the original package.
- We accept products to be returned for a full refund for any reason within a month from the order date if the item is brand new in the original package. All returned items must be in brand new condition, in their original unaltered box and must include all packing material, warranty cards, manuals, and accessories.
- For returns other than product quality issues, the buyer needs to pay the return shipping fee.
- For orders whose delivery address is actually a freight forwarding service point for international freight, if the package is lost on the way from the courier service point to your physical address, we will not take any responsibility and will not refund for the lost package.
- Products can be returned for replacement or refund within 3 months for quality-related issues. For orders expired 3-month window, the buyer can only return for a replacement if there are some quality issues with the product.
- Please contact us to schedule an appointment to return your items and get the return address within the United States.
- It can take up to 7-25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
- You can click here to create a warranty account for your item. If you need to register another product and already have an account, you can log in and submit a new product registration on https://support.neewer.com/log-in/
- Feel free to contact us about any item issues on https://support.neewer.com/support/, or you can also ask for our email service via support@neewer.com
- We also provide you with telephone customer service.
- Asking for English language support between 9.00am to 5.00pm from Monday to Friday: +1 732-623-9777
- Asking for Chinese language support between 9.00am to 6.00pm from Monday to Friday: +86 0755-22954335
- The previous one (now the domain has been changed to https://support.neewer.com) was only used as a customer service website, aiming to solve various problems for our customers. This current new website is a Neewer official store designed to bring new shopping experiences to customers, allowing you to purchase products directly and get more offers. It also allows customers to get timely updated situations on our products.