FAQ

1.What can I do if I want to know more about Neewer products?

If you can't find the information you're looking for by browsing our website, feel free to contact us through the following email addresses:

Technical & Support Inquiries: support@neewer.com
Wholesale & Corporate Inquiries: VIP-support@neewer.com

2.What is the benefit of signing up for a Neewer account?

Signing up for a Neewer account will make your shopping experience much easier. You'll be able to:

- Check the status of current orders

- Keep track of previous orders

- Store shipping and payment information for quick checkout

- Ask questions and write reviews for products

- Add items to your "Favorites" list

- Be eligible for giveaways and promotional discounts

- Stay up to date with the latest Neewer product arrivals

3.Are Neewer products covered under warranty?

Yes! All Neewer products come with a one year warranty if purchased directly through our website or from one of our authorized dealers. Check our list of authorized dealers ((http://www.neewer.com/amazon-store)) to make sure you'll be able to take full advantage of the one year Neewer warranty.

4.What payment options are available on your website?

We only accept payments made through PayPal. If you would like to pay using your bank, or a debit or credit card, you can easily sign up for a free PayPal account and link your banking or card information directly to your PayPal account.

5.What shipping methods do you use?

Shipping methods are selected by our warehouse in order to get you your item in a quick, reliable way. As Neewer has warehouses worldwide, shipping methods depend on the destination address. Orders shipping to an address within the USA are generally shipped via USPS, DHL, UPS, or FedEx. In UK or Europe we ship via Royal Mail, and in Hong Kong we ship via UPS, DHL, FedEx, or China Post.

6.What should I do if my product doesn't work as expected after receiving it?

Contact our Technical Support department via email: support@neewer.com

7.I've returned my items. How soon will I receive my refund?

In most cases, returns are processed within 2 business days of receiving the returned package. Refunds can generally be expected within 24 hours of the return being processed.