Contact Us

We always have someone on hand to answer your questions.

If you have any problems, comments, or suggestions, please contact us.

All Neewer® products carry a 1 year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.

The buyer is responsible for return shipping costs (from the buyer back to Neewer®'s address) and Neewer® pays for postage to ship the replacement or repaired item back to the buyer.

The following situations are NOT covered by the 1 year warranty:

1. Physical damage due to misuse or accident.

2. Normal wear and tear.

3. Loss or theft.

4. Water damage or any other damage or defect related to misuse

5. Only Neewer® products are covered, no other item is covered, including items used in tandem with a Neewer® product.


English language support:

+1 732-623-9777


Chinese language support:

+86 0755-22954335


Email service:

Product inquiries: support@neewer.com

Distributor/partnership: vip-support@neewer.com


Live chat:

Click the chat bubble to the right to talk with a support agent live.

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